It finally feels like summer after a long, cold winter and chilly
spring! I hope you are also enjoying warmer weather where you
live.
At Plumbline, we've been busy getting Partners ramped up on our new
Tour de Force offering. If you would like to learn more,
please join one of the webcasts featured below, in the Upcoming
Events section.
We've also expanded our Technical Support Services to include
support for the Microsoft Dynamics GP product. If you've found
yourself struggling to keep up with support demands from your
customers, read the Solution of the Month article below to see if
outsourcing your Dynamics SL or GP technical support may be
beneficial to your organization (and your customers). We offer a
variety of support options - - please review the
Plumbline Consulting Support Brochure or give me a call to
discuss options in more detail.
Best Regards,
Todd Michael
Director
Plumbline Solutions, Inc.
(419) 581-2973
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Plumbline
provides software engineering services for
Microsoft Dynamics®
Channel Partners and Microsoft
Independent Software Vendors (ISVs). We offer
software development, application support, technology and business
process consulting,
with a focus on delivering excellence and building lasting
relationships.
Our Microsoft Competencies include: Data Management Solutions,
Information Worker Solutions, Microsoft Business Solutions, Small
Business Specialist Community, Custom Development Solutions and
Business Intelligence.
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Plumbline Now Offering GP Technical
Support Services
Are your consultants constrained by incoming
support calls?
Do you want
free up their time to pursue revenue-producing opportunities?
Are you limited to the amount of support you can deliver to
your customers?
If so, you’re
not alone!
Plumbline
Consulting is excited to announce that we now offer Dynamics GP
technical support services, in addition to support for Dynamics SL.
Some of the advantages of having Plumbline
manage a help desk for your customers include:
- If you need your consultants in the field
working on sales opportunities and billable projects or simply find
yourself short-staffed, let Plumbline Consulting handle your
technical support calls on an as-needed basis.
- We keep you in the loop if challenges
arise during complex support incidents. We also bring to your
attention new opportunities that surface during
technical support discussions, such as custom reports needed,
upgrade assistance, a new module that would help meet your
customer's growth needs, etc.
- Maintain secure customer relationships. You
have the option of letting your customers know that their support
will be provided by tenured industry experts, or we can deliver support as a
transparent third-party resource.
- We have the expertise to provide high-quality,
timely support, right now.
We are currently handling customer telephone or email support for
over16 Partner organizations - could your company benefit too? [Read
More].
Information on using Microsoft Dynamics SL
7.0 SP1 with SQL Server 2008
SL 7.0 SP1 is supported on SQL Server 2008, but you will need to
apply a few hot fixes and be aware of a potential issue with the
Database Maintenance screen...
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Mark your calendars for
these upcoming events:
Tour de Force Webcasts
In a three hour webinar held on June 10th and again
on June 17th, Dan Shawver will be covering these three
Tour de Force
topics:
-
A Day in the Life of a Salesman -demonstrates
how a salesperson can use Tour de Force and Microsoft Outlook as
sales tools on a daily basis to manage Accounts or Customers,
Contacts, and Opportunities.
-
Overview of Business System Integration
Module - shows how organizations can make solid
business decisions because users have immediate access to reliable
and essential information and data.
-
How to Configure Tour de Force Forms
- focuses on the Screen Designer and the User Defined Field Pick
List Administration utilities that are used to configure the forms
associated with Tour de Force to meet the business tracking needs of
any organization.
To register for the June 10th webcast, click
here.
To register for the June 17th webcast, click
here.
To join the webcast, call the
Live Meeting Link / Conference Line: (712)
432-0750 Passcode: 184660 and go to this Live Meeting
URL. We hope you can attend! A detailed list of topics that will
covered is available
[read more].
The Microsoft® 2009
Worldwide Partner Conference
WPC will be held in New Orleans, Louisiana on July 13–16, 2009.
Registration is open!
Dynamics SL User Group Fall Conference
September 16-18, 2009
San Diego, CA
Click Here for Details and to Register for the Fall Meeting!
Name:
Adam
Leonard
Background:
For the past few years Adam has worked on the
Microsoft Dynamics SL Support Team. He began supporting the Financial
modules then moved to the Environment side to assist Customers and
Partners with the implementation of the SL application and general
troubleshooting. Prior to that, Adam was an intern working for
Plumbline, while finishing his studies for a Bachelor's Degree in
Management Information Systems (MIS)
[read
more].
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