New Vision Consulting, located in Edmond, Oklahoma, provides accounting software and consulting services to project-centric organizations, with a focus on construction and consulting businesses.

New Vision was looking for a more efficient approach to providing customer support services without the costly overhead of interviewing, hiring, and training new employees.

Working with Plumbline Solutions, New Vision smoothly transitioned customer support services and redirected support calls to Plumbline, positioning their organization for anticipated growth.

• Microsoft Dynamics™ SL (formerly Microsoft® Business Solutions–Solomon)
• Microsoft® Project
• Microsoft® Project Server
• Microsoft® Exchange

• New Vision recognized increased customer satisfaction and revenue generation.

• Specialized expertise was provided to New Vision customers for their unique business situations.

• New Vision customers continued to receive prompt support from experienced staff.

• New Vision redirected their internal resources toward building their business in other areas.

New Vision Saves Precious Time

New Vision Saves Precious Time

Partner Profile

New Vision Consulting, based in Edmond, Oklahoma, was established in 1997 and has been in business for nine years. New Vision consists of in-house project analysis and management staff coordinating the activity of its partner groups. They sell accounting software, such as Microsoft Dynamics SL, and consulting services to project-centric organizations with a focus on the construction industry and consulting businesses.

Solution Needs  

New Vision previously faced the challenge of being able to find only a limited number of qualified employees to staff its customer help desk. This situation made it difficult to respond to support calls in a timely manner. Plumbline Solutions provided an extended support team to assist with covering the customer call demand.

Utilizing Plumbline consultants provides the most time-effective plan for New Vision. Calls from New Vision’s subscribed customers are redirected to the Plumbline support team. This has allowed New Vision consultants to focus on additional revenue-generating engagements. New Vision now has a virtual support staff within Plumbline to meet customer needs which has positioned them for new business growth.    

At Plumbline Solutions, success is measured by the final deliverable and the relationships that are formed. Plumbline Solutions is not a “temp agency.” Plumbline Solutions is a partner in your endeavor, delivering excellence on every engagement, always with the customer in mind.

What New Vision has to say about Plumbline Solutions

"Increasingly difficult nationwide searches for employees with Solomon experience, and growing staffing costs led New Vision Consulting Group to re-evaluate our traditional staffing model. We saw that in the future, a partnership with Plumbline could provide our clients access to the best Solomon technical support staff, while at the same time, we could control, and even reduce, our fixed support staff salary expense."

"We have seamlessly integrated the Plumbline staff into our own technical support delivery organization. Additionally, we are now able to sell and support a wider and more complex range of Microsoft Business Solutions products because of our "new" technical support staff's capacity and capability."

"An important part of New Vision's future growth is based upon our knowledge that we can deliver upon software setup, conversion and support commitments, made during the sales and marketing phase, through our partnership with Plumbline."