Feterick & Associates, Inc., located in suburban Chicago, focuses on Microsoft Dynamics™ SL, Microsoft Dynamics GP, and Microsoft Dynamics CRM solutions. Feterick & Associates is a Business Objects and Crystal Solutions provider. They offer Business Intelligence solutions, custom development services, and Microsoft Dynamics training.

Feterick & Associates underwent strong growth and needed additional experienced personnel to assist them in maintaining their high level of service.

Feterick & Associates engaged Plumbline Solutions to provide “as-needed” Microsoft Dynamics SL support to their clients. Feterick & Associates maintained customer satisfaction in a cost-effective manner without recruiting additional staff.

• Microsoft Dynamics SL

• Microsoft Dynamics SL knowledge

• Feterick & Associates continued to grow their business rapidly while maintaining high-quality support and customer satisfaction.

• Feterick & Associates found a highly knowledgeable staff without the costs and risks of recruiting and training.

• Feterick & Associates found an external partner they can trust in Plumbline Solutions.

Plumbline Solutions Helped Feterick & Associates Maintain High Quality during Growth

Plumbline Solutions Helped Feterick & Associates Maintain High Quality during Growth

Partner Profile
Feterick & Associates, Inc., located in suburban Chicago, has been in business for over 19 years and is a Microsoft® Gold Certified Partner with competencies in Business Solutions and Learning Solutions. The company focuses on Microsoft Dynamics SL, Microsoft Dynamics GP, and Microsoft Dynamics CRM. As a Business Objects and Crystal Solutions provider, they offer Business Intelligence solutions through their sister company, SpecialWare Corporation. They also provide custom development services and Microsoft Dynamics training.

Solution Needs
Most of Feterick & Associates’ engagements are Microsoft Dynamics SL implementations. Their success is driven by their high customer satisfaction, product knowledge, and responsiveness to their clients. In recent years, the company has experienced strong growth and has increased their geographic reach to clients in Illinois, Indiana, and other Midwest states. As a result of their growth, Feterick & Associates needed additional staff members to help maintain service levels. Finding qualified people was challenging, and ramping up less experienced staff would have taken considerable time and put their high standards at risk. They needed a partner that could provide highly competent support for their Microsoft Dynamics SL client base in a timely and cost-effective manner. Since Feterick & Associates had successfully collaborated with many Plumbline Solutions team members over the years, they looked to them for assistance.

Partnering for Success
Feterick & Associates engaged Plumbline Solutions to provide “as-needed” support for their client base. They set up procedures to quickly route client incidents to Plumbline Solutions for resolution. Feterick & Associates continue to support their clients directly for many of their needs. They route support requests to Plumbline Solutions when their staff is in the middle of meetings, traveling to client locations, or engaged at client offices. These support incidents have ranged from simple requests for help to complex recovery from system crashes. In the eight month period from January through August 2006, Plumbline Solutions has assisted numerous Feterick & Associates clients. Plumbline Solutions’ average turnaround has been within hours, and Feterick & Associates has received no complaints or concerns from their clients about the services. Plumbline Solutions’ services have been delivered in a cost-effective and profitable manner. Having Plumbline Solutions available has saved Feterick & Associates from having to hire less experienced staff and significantly reduced the risk of damaging their highest priority: customer satisfaction.
At Plumbline Solutions, success is measured by the final deliverable and the relationships that are formed. Plumbline Solutions is not a “temp agency.” Plumbline Solutions is a partner in your endeavor delivering excellence on every engagement, always with the customer in mind.

What Feterick & Associates Has to Say about Plumbline Solutions
“Signing a contract with Plumbline Solutions has been one of the best decisions we have made. Their product knowledge is extremely high, and their interactions with our clients are always professional. They continue to be very responsive to our needs, and we have found them very easy to work with.”

“Having Plumbline Solutions as our ‘safety net’ has allowed us to continue to aggressively grow our business without being slowed by the natural challenges of new staff additions. And it allows us to offer more extensive capabilities as well as handle additional needs as they may arise.”

“Working with Plumbline Solutions has exceeded our expectations. We are constantly looking for other ways to partner with Plumbline Solutions. We anticipate our involvement with them to increase, not decrease, over time. We have come to think of them as part of our staff.”