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Navint, a Gold-Certified
Microsoft Dynamics™ solutions partner, delivers Microsoft Dynamics solutions to
over 700 clients. Navint provides tailored ERP solutions to small, midsize, and
enterprise companies and is one of the top 10 Microsoft Dynamics partners in the
country.
In a short period of time,
Navint made several acquisitions and needed Dynamics SL expertise to service
their increased customer base.
Navint first turned to Plumbline
Solutions to deal with specific client issues and then expanded the relationship
to have Plumbline provide technical support and report writing, create client
project profiles, uncover potential opportunities at client sites, and more.
- Resolved hot issues at
client sites
- Saved Navint from
possibly losing clients because of interrupted service or poor client care
- Allowed Navint to
continue to grow their business
- Allowed Navint to
avoid the hiring process
- Kept Navint’s overhead
budget within reason
Plumbline Solutions helped Navint grow their business while keeping the
relationship with their clients healthy | |
Navint Saves Precious
Time
Partner Profile
As a
Gold-Certified Microsoft Dynamics™ solutions partner, Navint has years of
experience in delivering Microsoft Dynamics solutions for more than 700 clients.
Their full service offerings include business application strategy,
implementation, integration, upgrades, training, optimization and outsourcing.
Navint’s premier consultants and partners have the expertise needed to provide
tailored solutions for Microsoft Dynamics™ SL, GP, and CRM clients.
Navint’s solutions cover a broad range of business areas including Financial
Management, Human Resource Management, Manufacturing, Supply Chain Management,
e-Commerce, Warehousing Management and Customer Relationship Management. Navint
has the depth and breadth necessary to span the needs of small, midsize, and
enterprise companies throughout the United States, which is why they are one of
the top 10 Microsoft Dynamics partners in the country.
Solution Needs
Through a number of
acquisitions, Navint developed a plan to assemble the best talent to service the
increased number of clients inherited from each acquisition. With over 100
Microsoft Dynamics SL clients, their talented consulting team was being
stretched too thin. In order to keep their customers satisfied while growing
their team and client base, Navint engaged Plumbline Solutions to assist them
during heavy workload periods. After receiving numerous accolades from their
clients for the services Plumbline provided, Navint expanded the relationship to
include additional project involvement. Plumbline’s interaction with Navint’s
Dynamics SL clients reinforced Navint’s commitment to quality and customer
satisfaction.
Customizing for Success
Plumbline
Solutions has taken each project Navint has given them and engaged on their
behalf by providing customized reports, communicating in a timely manner,
creating individual client project profiles and uncovering potential opportunity
in Navint’s accounts. The partnership has allowed Navint to grow their business
while maintaining a strong relationship with their clients.
At Plumbline Solutions, success is measured by the final deliverables and the
relationships that are formed. Plumbline Solutions is not a “temp agency.”
Plumbline Solutions is a partner in your endeavor, delivering excellence on
every engagement, always with the customer in mind.
What Navint has to say about
Plumbline Solutions
Plumbline Solutions’
support services are outstanding. I am confident that when I open a ticket for
our clients, they will receive quick and effective service. Plumbline also
provides daily reports that allow me to track all open issues without making
time-consuming calls. – Sue Gamache, Client Services Manager
Our clients have been extremely happy with the expertise and talent of the
Plumbline consultants. We are able to promote Plumbline as an extension of our
own team with no gaps in communication between the client, Plumbline and Navint.
– Chris Mullen, Senior Client Account Manager
Because we are so comfortable in engaging with Plumbline, I have been able to
avoid going through the hiring process and have been able to keep my overhead
budget within reason. – Abhi Ghatak, New England Practice Director
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