Following are questions and issues that surfaced during the Existing Customer Roadshow Events.  Thank you for your input, and we hope you find this collection of responses useful!

 

Q:  Is there documentation that provides what User Fields are being used in new releases?  Is there a place that a User/Partner could go and find what User Fields are used in general?

A:  As a rule, SL Development should not be using User fields at all but using S4Future fields instead.  If S4Future fields are used, they should be documented in the schema help. If someone finds a S4Future field being used by SL but is not documented as such, they can file a bug so we can clean up the undocumented uses. As you know though, just because a S4Future field is unused, it is not safe to use for clients since we may use it in the future. If a client finds user fields being used by the product (which normally are reserved for customizations), I would be interested in what those are, especially if they are undocumented in the schema doc.

Also, if they have 3rd party products or customizations installed, those may use the user fields since that is the intended use for user fields.   

     

Q:  Does Quick Send work with anything other than Outlook email?

A:  Quick Send uses the email capabilities of App Server. The App Server help states the following so the answer to requiring Outlook (or Exchange) is yes.

        Each Application Server e-mail profile defined must be a valid Microsoft Exchange or an Outlook

        profile (that is, the machine where the Application Server will run must have a client installation of

        either Microsoft Exchange or Outlook).”

 

Q:  Can invoices be processed (printed) using multiple multi-currency formats?  For example, can an invoice be printed in USD and then turn around and print it in CAN?

A:  It can only be printed in 1 format which is defined on the project.

 

Q:  When using multi-currency and an exchange rate changes – there is a booking to Realized Gain or Loss account (RGOL) – does this happen automatically or does one have to manually create the adjusting entry into the RGOL account?

A:  The adjusting entry is automatically calculated and the entry is created by SL for them.

 

Q:  Where can I find the following information? 

 

Report Assistants

https://mbs.microsoft.com/customersource/news/report_assistants_msdyslv6.5.htm

 

SRS Benefits

http://www.microsoft.com/sql/technologies/reporting/overview.mspx

 

Product Life Cycle

http://support.microsoft.com/gp/lifeselectmonbus

 

Vendors Inactive

This is not a feature within 7.0 or 7.0 Feature Pack 1.  I would highly recommend that someone submits this as a product enhancement.

       Auto fill

This is not a feature within the 7.0 or 7.0 Feature Pack 1.  This is not supported by the controls being used within Dynamics SL.

 

Q:  When you have a User home page and a Group home page (and the user is assigned to this group), which home page takes precedence? 

A:  The user’s home page (as defined in User Maintenance) takes precedence.

 

Q:  Which reports were delivered in 7.0 as SSRS format? 

A:  The following reports exist in 7.0 FP1 in the SSRS format (Module -- Report name – Report file):

General Ledger – Trial Balance (01.611.00) – 01611a.rdl and 01611b.rdl

Inventory – Site Groups (10.870.00) – 10870.rdl

Order Management – Sales Orders Without Shippers (40.747.00) – 40747.rdl

Project Controller – Project Aging/Recap Report (PA.111.00) – pa111d.rdl, pa111s.rdl, and pa111s.rdl

Service Dispatch – Service Call Invoice (SD.643.00) – SD643.rdl

Work Order – Reprint WO Batch Control Reports (12.010.00) – 12010.rdl 

System Manager – Cover Page – 98991.rdl

Reports delivered in 7.0:

GL Trial Balance

Project Aging/Recap

Service Call Invoice

Sales Orders Without Shippers

Cover Page

 

Reports delivered in 7.0 SP1:

Reprint WO Batch Control

 

Reports delivered in 7.0 FP1:

IN Site Groups

Q:  Has the functionality changed which would allow more than just the Business Manager and Project Manager to access the Project Net Profitability functionality, if the user did not have to be assigned to the Project Executive role? 

A:  It appears in the newest BP version that if the Employee ID is associated to the Project ID in Project Employee Maintenance, or within Resource Assignment, AND if in the Project Maintenance for that project, the “Available for all Employees to Charge” checkbox is cleared, then it appears they do NOT have to be assigned to the Project Executive role in order to review the project in Project Analyst.

 

Q:  What is the character maximum that one can use in each header on the menu maintenance (i.e. Payroll menu documenting business processes/tasks as we viewed within the 7.0FP1 sales image)?

 A:  255 characters.

 

Q:  Delegations within BP Project Time Entry – does this exist?  If not, are there any plans to have this as an enhancement? 

A:  No, it doesn’t exist at this time.  It has been submitted as an enhancement.  Please go and vote on this enhancement, if you would like to see this in the future (see voting instructions). 
 

Q:  Do Column Headings come over when utilizing Copy and Paste within grids?

A:  No.

 

Q:  Has there been a bug reported that upon deleting a User from the system that the access rights remain in the tables? 

A:  At this time there has not been anything submitted to Support and this could not be reproduced using 7.0 SP1 with SQL Authentication.  If you can reproduce an issue like this, please report the issue to Microsoft Dynamics SL Support.

 

Q:  Does the Format Painter exist in SSRS?

A:  No.  Format Painter does not exist in Visual Studio.  Controls (textboxes, buttons, etc.) with similar characteristics can be edited simultaneously by holding down the Ctrl key and clicking on each field.  This will allow you to select multiple fields at once, and then the properties can be edited.  All selected controls will be updated with any property changes.

 

        Additional tip:  If similar controls will be added, create one and edit the properties as needed,

        right-click on the control, select Copy, right-click on an open area of the Layout tab, and select

        Paste (or press Ctrl+V to Paste).

 

Q:  Visual Studio – how do you get it?  What does it come with?

A:  Visual Studio must be installed in order to use Business Intelligence Development Studio.  Visual Studio can be purchased or Visual Studio Express can be downloaded from www.microsoft.com.     Business Intelligence Development Studio is a component of SQL Server 2005 (or SQL 2000 sp2 or greater).  If Visual Studio is not installed, a Visual Studio shell is installed with BIDS.  This shell would have very limited capabilities of Visual Studio.

 

The components of Business Intelligence vary depending on the edition of SQL Server being used.  Please see the Business Intelligence section at the following link to compare features:

http://www.microsoft.com/sql/prodinfo/features/compare-features.mspx

 

Q:  Can Application Server provide more functionality when a manual step is required (i.e.  Actuating the Okay button) if using the “Push the Freakin Button” product?  If so, how can I get it?

A:  Yes.  PTFB Pro (Push the Freakin Button):  http://www.ptfbpro.com/index.shtml  -- $29.95

Last free version of PTFB:  http://www.aplusfreeware.com/categories/util/system2.html

 

Q:  Default password - any documentation on it that it’s blank?

A:  We were not able to locate any documentation on this topic.

 

Q:  FRx scripts – do you need to run these still?

A:  There are scripts that we are familiar with that relate specifically to the FRx Financial Reporter piece, separate from FRx Forecaster. These scripts are applied on the Solomon databases when FRx is initially installed to allow FRx to run its server based indexing. They should only need to be rerun if a new company or database is set up, or if KeyChange is run to modify the account/subaccounts, etc.  These scripts would still be present with the version of FRx Financial Reporter that would be used with SL 7.0. 

Q:  Does SSRS work with Visual Studio Express?

A:  SQL Server Reporting Services can be set up to be used with Visual Studio Express.  The Express edition would not provide all of the features of the full edition.

If using SQL Server 2005 Express, SQL Server 2005 with Advanced Features and the SQL Server 2005 Express Toolkit must also be installed in order to get the Business Intelligence Development Studio component.

 

Q:  Question on SSRS management reporter – access rights – can you restrict by glaccounts?

A:  SQL Server 2005 Reporting Services uses role-based authorization and Windows authentication to determine who can perform operations and access items on a report server. Role-based authorization categorizes into roles the set of actions that a user or group can perform.

 

All users interact with a report server within the context of a role. A user can be assigned to different kinds of roles for different items. For example, a user who is a member of the Content Manager role for one report may be a member of the Browser role for another report. Predefined roles are provided that group related tasks into logical units. Examples of some of the roles that are available include Content Manager, Publisher, and Browser. You can create new roles or modify the existing ones to customize the tasks that each role supports.

 

Role definitions are organized into two categories. Item-level roles describe operations that affect reports and other items that are accessed through the report server folder hierarchy. System-level roles describe operations that are outside the scope of the folder hierarchy. Examples of system-wide operations include creating and managing shared schedules or accessing Report Builder, which are operations that can be performed independently of any item. Item-level and system-level roles should be used together in role assignments to provide a complete set of permissions throughout the report server folder hierarchy, and across the report server.

 

The role assignments that you set are used for all subsequent access to the report server, regardless of the tool or approach used to access the server. Report server access through Report Manager, Management Studio, the authoring tools, URL access, and programmatic access through other applications is controlled through the role assignments that control access to a specific server.

 

Security settings are stored in the report server database. If you are configuring multiple report servers in a scale-out-deployment, the role assignments that you define on one instance are stored in a shared database and used by all the other instances in the same scale-out deployment.

 

        Additional Note:  Permission requests cannot influence the runtime to give your code more

        permissions than the runtime would have given your code had the request not been made.

        However, requests are what your code uses to inform the runtime about the permissions it

        requires in order to run.  To summarize, when designing the report, rights should be granted for

        full access to the report and then have rights/permissions removed where necessary.

 

        If role-based security does not allow data field-level security (Restrict by GL Account), one option

       would be to deploy multiple reports.  Use the initial report as a template and create new reports

       with where clauses on the SQL Query on the Data tab of the report designer (Visual Studio).     

       Restrict access to each report based on the users that can only see specific accounts.

 

Q:  FRx  Forecaster – Can you upload an entire projects’ budget?

A:  Data can be brought into Forecaster using a variety of different methods. The Excel Add-In allows you to pull information from Excel into Forecaster. You can copy/paste from Excel into Forecaster.  There is the ExpressLink which allows you to bring data from the General Ledger into Forecaster. Also there is the Import Wizard which allows you to import data from a file as well.

 

Q:  Doc Share – If you’re printing a report would you also receive a copy? 

A:  If Quick Send is configured then yes, a copy of the document (i.e. Invoice) would be sent to the identified recipient within the set up and a copy would also be sent to SharePoint once the Document Sharing is set up as well.

 

Q:  In Hard CLOSE is there an ability to lock down future periods?

A:  No.  There is only the ability to lock down prior periods.  Please submit this as a product enhancement, or search to see if there is an existing enhancement and vote on it.

 

Q:  Where do the overages go in task maximums?  (During the allocation process, task maximums are identified and then booked to the task – but where does the overage get booked?  Is there an account code or glaccount / sub account that the overage is booked to?)

A:  The overage gets posted to a designated (by the user) adjustment account.  We don’t stop posting or recording revenue.  For example:

 

Transaction is 12,500, and project maximum is 10,000.

We would post 12,500 to revenue, and -2500 to a revenue adjustment account.

If another transaction comes in the following month for 1200, we would still post 1200 to the revenue account, and -1200 to the revenue adjustment.

 

Note:  Over the max transactions use the detail setup on the Project Controller Setup – Bill To A Maximum Setup Tab.  Entries go to the PRPROJMX table.

 

Q:  EDI – Is HL7 supported in Dynamics SL 7.0?

A:  The SL EDI Transaction set consists of 850, 855, 856, 857, 875, 880, 940, and 945.  HL7 refers to health care transactions.  Data is mapped for these transactions from the Standard file to conform to the SL flat file format.  If there are HL7 transactions falling under this transaction set, the data could be mapped to the SL format.

 

Q:  Are there inherent issues with upgrading BP when setting up users? 

 A:  There are no submitted incidents into Microsoft Support at this time.

 

Q:  Business Portal – does it work with any other browsers?

A:  Business Portal for Dynamics SL supports only Internet Explorer.

 

Q:  Invoices and other documents that are going to Share Doc are in Word format.  Can they be in PDF? 

A:  Currently, the functionality will only provide copies in a Word format.  There is a product enhancement submitted for a PDF format.  Search the Global Suggestion Tool on Customer Source and vote for it.

 

Q:  Does Multi Currency work with requisitions?

 A:  No.  Please search Customer Source for a product suggestion.  If one exists please vote for it.  If not, please create one.

 

Q:  Are there Hot Fixes for 6.5 Terminal Services – graying out of screens toolbars?

A:  There are no submitted incidents or bugs in Support at this time for versions 6.5 and up.  If you can reproduce this issue, please submit the issue to Microsoft Dynamics SL Support.

 

Q:  Multi Currency – Does it work within Project Flex Billing?

A:  Yes, Multi Currency is functional within Flexible Billings.

 

Q:  Consolidating Invoicing – Is there functionality in Service Series?

 A:  The only module offering “true” consolidated invoicing is Order Management (meaning there is an option in OM setup to consolidate invoices – accruals are created and then reversed out when a Consolidated Invoice is printed.  However, while Service Series doesn’t offer true invoice         consolidation as it’s setup in OM, Service Contracts does include the ability to use a Master Contract ID which when included on various Service Contracts allows multiple service contract invoices to be billed on one invoice to the Master Contract ID (customer ID).  Furthermore, with 7.0, the customer ID’s using the same Master Contract ID don’t have to be the same Customer ID – you can bill multiple customer ID’s under one Master Contract ID.

 

Q:  Log out – menu maintenance.  Does the admin and/or each user need to do log out after creating a new menu? 

A:  No, the users will not have to log out and back in – only the admin that is creating the new menus.

 

Q:  9/80 pay periods – can we accommodate?

A:  The current functionality doesn’t offer support to 9/80 pay periods

 

Q:  Multi Currency – Does it work within Project Flex Billing?

A:  Yes, Multi Currency is functional within Flexible Billings

 

Q:  Is there functionality to Quick Send in batches?

A:  No.  You can search customer source for Product Suggestion.  If one exists, vote on it.  If one does not exist, please submit one.

 

Q:  Search Servers – Server Express 2008 – are these supported?

 A:  These are not listed as supported servers on the Microsoft Dynamics SL 7.0 System Requirements Guide.  Please see the guide at the following link:  Link to download Dynamics SL 7.0 System Requirements Guide

Q:  Where can I find more about FP1 features?

A:  For FP1 Highlights, go to the follow link on Customer Source:

https://mbs.microsoft.com/customersource/downloads/servicepacks/msdysl70_featurepack.htm?printpage=false

 

Q:  Payroll advice – document share (is this on the table for future)? 

A:  Just to clarify, Payroll Advice is being sent via Quick send in the Feature Pack release.  Just like we extended Quick Send with the Feature Pack, we will most likely extend Doc Share in the next release.  We will take your suggestion into account.

 

Q:  Hard Close – this only works with posting to prior periods.  Is it in the works to include future periods?

A:  Currently there are no plans to restrict future periods.  If this is a pain point for the customer, please have them make this suggestion using the Product Suggestion tool.

 

Q:  Does 7.0 FP1 require an uninstall/reinstall, or is it just an install like a service pack?

A:  Feature Pack 1 requires an uninstall and reinstall.  There are many new features being added including new business portal bits.

 

Q:  Are the OLAP cubes within BIO for sale?

 A:  No, the OLAP cubes are not for sale.

Q:  Item Line Request Requisitions – there was an issue with sub account validation – Is this fixed? 

 A:  SL 7.0 FP1 Summary of Changes document includes Bug 17134 – System Message 16665 no longer occurs when submitting a requisition for approval when there is no budget setup on the account/subaccount/ledger Id combination

 

Q:  Requisitions – will this ever be able to be done within BP?

A:  No immediate plans to do this, but we are exploring options.

 

Q:  Did Pay When Paid terms in AP come out in 7.0 or in the Feature Pack ?

A:  In Service Contracts this was a feature in 6.5 and in 7.0 we brought the feature as a term within Terms Maintenance.

 

Q:  Limitations to BP – Query export to Excel 1000 lines?

A:  It’s not really a limitation to the export but a limitation in the Query page.  When a Query is run, only the first 1000 records are returned.  Exporting the results will only use the current result set.

 

Q:  Project Inquiry – does the grid sort work there?

A:  At this time, grid sort works with in Task Net Profit Inquiry (PA.PND.00), Transaction Detail Inquiry (PA.TRD.00), Commitment Detail Inquiry (PA.CMD.00), and Assignment Inquiry (PA.RTI.00).

 

Q:  Set up screen – where is it for business date security and hard close access?

A:  Business Date Security:  The Business Date (98.BZD.00) window is now available only to the Microsoft Dynamics SL administrator role (SYSADMIN) by default and to those who have been granted update rights for the window.  To grant access to the Business Date, open Access Rights Maintenance (95.270.00) and add the screen 98.BZD.00 to the user or group rights.  View rights will allow the user to see the Business Date.  Update rights will allow the user to change the Business Date.

 

        Hard Close Access:  The hard close option can be overridden in Initialize Mode.  If you choose to

        prevent posting to prior periods in regular transaction processing, you can designate individuals,

        based on your organization’s business practices, who will have Initialization Mode access rights in

        the screens to override the posting restrictions.  Hard Close is activated in GL Setup in the Posting

        Options area, but the Initialize Mode access is granted to the individual screens where the Period to

        Post is entered.
 

Q:  How do I get to the Dynamic Community?

A:  https://mbs.microsoft.com/customersource/communities/

 

Q:  Quick Send ----Office 2007?

A:  Quick Send creates Office documents in the Office 97-2003 format (for example *.DOC and *.XLS).  Backwards compatibility of Office 2007 allows these documents to be opened.  The System Requirements Guide states that Office 2003 and Office 2007 are supported.  For a full listing of requirements, go to Link to SL 7.0 System Requirements Guide

 

Q:  Screen Dependencies document (i.e. batch release)?

 A:  Nothing is available at this time.  Please submit this as a product enhancement as it is great feedback and could provide value!

 

Q:  Approval Hierarchy – Is this the same as it was before?

A:  Yes, nothing has changed on the approval hierarch (this includes Project Flex Time (PFT)) process.

Q:  Can you see comments on the timecard preview?

A:  No, this is not a feature at this time.  Please submit this as a product enhancement as its great feedback and could provide value!

 

Q:  Can the Menu items (specifically reports) be listed alphabetically?

A:  Yes.  This can be done through Administration – Maintenance – Menu Maintenance.  The menu items would need to be sorted manually to be alphabetic. 

 

·        In Menu Maintenance, select the Group ID in the ‘Menu For Group’ field. 

·        Select the Menus tab and then select the module to be sorted. 

·        Click and Drag the module group or the individual module to the ‘Navigation Pane work area’. 

·        Click the + to expand the module group or module

·        Right click the menu option to move and then select Move Up or Move Down.

·        Continue right clicking on each menu option and move them up or down accordingly.

 

Q:  Are there any recorded demonstrations available on Customer Source?

A:  Not at this time.  Microsoft is exploring this as an option for the future.

 

 Q:  Export to Excel – what Office version is supported?

A:  Documents exported to Excel are created in the *.XLS format (Excel 97-2003 format).  Backwards compatibility of Excel 2007 allows these documents to be opened.  The System Requirements Guide states that Office 2003 and Office 2007 are supported.  For a full listing of requirements, go to Link to SL 7.0 System Requirements Guide

 

Q:  Can the delete flag be moved or removed?

A:  The delete flag cannot be moved or removed from the SL toolbar.  The SL toolbar cannot be edited.  However, the delete flag can be disabled by removing the delete access rights for the user.

 

Q:  Does Application Server stop working with an active screensaver on the workstation running Application Server on SL 7.0 FP1?

A:  No.  Application Server does continue processing with the screensaver running in 7.0 FP1.

 

Q:  Do the BP reports run real time? 

 A:  No, Business Portal reports still utilize Application Server.

 

Q:  What are the steps to search for existing Product Feature requests?

A:  Sign in to CustomerSource at https://mbs.microsoft.com/customersource

             Search for product suggestions using the Global Suggestions Tool at:  

             https://mbs.microsoft.com/suggestion/suggestionlookup.aspx

           

             On the Global Suggestions Tool page, enter the following criteria:

 

Suggestion Type:  Product Feature

Keyword:  Enter a word or phrase related to the feature you are looking for.

Product Line:  Microsoft Dynamics SL

Optional – After populating the Product Line, the screen refreshes to display the Product Series (Financials, Distribution, Business Portal, etc.):  Select the Product Series

Optional – After populating the Product Series, the screen refreshes to display the Product Module (modules available are dependent upon the Product Series selected).

Click the Search button to return the results.

 

             Note:  When the search results are returned, you can then narrow down the search results

             further by setting the Product Series and Product Module on the Search Results page.



Q:  What are the steps to vote for Product Feature requests?

A:  Sign in to CustomerSource at https://mbs.microsoft.com/customersource

             Search for product suggestions using the Global Suggestions Tool at:

             https://mbs.microsoft.com/suggestion/suggestionlookup.aspx

 

             On the Global Suggestions Tool page, enter the search criteria to locate an existing product

             feature request.

 

             Once the product feature request has been located, click the link to that request.  This will take

             you to the Product Suggestion Detail page for the specific request.

 

             Click the “Vote for this Suggestion” button at the bottom of the page.  After clicking the button,

             you will be directed to a Thank You page.  Voting is complete at this point.

 

Example:  Voting for an existing Product Feature Request:  Global System Reversal.  You may remember discussing the Global System Reversal.  Here is how you search and vote for that product feature request:

 

Sign in to CustomerSource at https://mbs.microsoft.com/customersource

Go to the Global Suggestions Tool at: https://mbs.microsoft.com/suggestion/suggestionlookup.aspx

 

On the Global Suggestions Tool page, enter the following criteria:

Suggestion Type:  Product Feature

Keyword:  reverse journal

Product Line:  Microsoft Dynamics SL

Product Series:  Financials

Click the Search button

The product feature request titled “Reverse Journal Transaction Batch” should be returned.  Click the link to this. Direct Link to Reverse Journal Transaction Batch

To vote for this product feature request, click the “Vote for this Suggestion” button.

 

Q:  What are the steps to create a new Product Feature request?

A:  Sign in to CustomerSource at https://mbs.microsoft.com/customersource

             Go to the Global Suggestions Tool at:

             https://mbs.microsoft.com/suggestion/suggestionlookup.aspx

 

             Search for an existing product feature request prior to entering a new request (for assistance on

             searching, see the “Steps to search for existing Product Feature requests” section). 


             Note:  Multiple votes on a single request is better that multiple requests with less votes.

 

             If you do not find the product feature in a search, create a new product feature request by

             clicking the “Create New” button (located just below the search criteria).

 

Q:  What are the Windows 2008 Requirements?

A:  File Server Requirements:

Microsoft Windows Server 2008 Standard and Enterprise Edition (32-bit and 64-bit) (Note: 64-bit option supports Dynamics SL 7.0 FP1 being installed in the WOW folder) 

 

Database Server Requirements:

Windows Server 2008 Standard and Enterprise Edition (32-bit and 64-bit)

 

Client Workstations Requirements:

Windows Server 2008 Standard and Enterprise Edition (32-bit and 64-bit) (Note: 64-bit option supports Dynamics SL 7.0 FP1 being installed in the WOW folder)

 

Note:  For a full listing of requirements, go to Link to SL 7.0 System Requirements Guide

 

Q:  What are the SQL 2008 Requirements?

 A:  Database Server Requirements:

 

SQL Server 2005 SP2 Standard or Enterprise Edition (32-bit and 64-bit)

SQL Server 2008 Standard or Enterprise Edition (32-bit and 64-bit)

 

Note:  For a full listing of requirements, go to Link to SL 7.0 System Requirements Guide

 

Q:  How do you run a trace file?

A:   For SQL Server 2000 (KB 936578)

            To use SQL Profiler in SQL Server 2000 to trace database events in Microsoft Dynamics SL or in

            Microsoft Business Solutions - Solomon, use the appropriate method:

Use Method 1 if you want to trace the database events that are generated by all the Microsoft Dynamics SL client computers or by all the Microsoft Business Solutions - Solomon client computers.

Use Method 2 if you want to trace the database events that are generated by a specific Microsoft Dynamics SL client computer or by a specific Microsoft Business Solutions - Solomon client computer.

Use Method 3 if the computer that is running SQL Server hosts multiple databases, and you want to limit the trace to the database events in a specific Microsoft Dynamics SL database or in a specific Microsoft Business Solutions - Solomon database.

Note You can view the trace results on the monitor. Or, you can save the trace results to a file. If you save the trace results to a file, you can send the file to technical support for review.

Method 1

1.

Download the KB936578_SQL2000.tdf file to the desktop of the computer that is running SQL Server 2000. The following file is available for download from the Microsoft Dynamics File Exchange Server:

KB936578_SQL2000.tdf

Release Date: May 18, 2007

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

2.

Click Start, point to All Programs, point to Microsoft SQL Server, and then click Profiler.

3.

On the File menu, point to New, and then click Trace.

4.

Connect to the server that hosts the Microsoft Dynamics SL databases or the Microsoft Business Solutions - Solomon databases.

5.

In the Use the follow trace template section, click the folder button next to the Template file name box.

6.

In the Look in box, click Desktop, click KB936578_SQL2000.tdf, click Open, and then click Run.

7.

Click File, and then click Pause Trace.

8.

Start Microsoft Dynamics SL or Microsoft Business Solutions - Solomon, and then run the program to the point before the event that you want to trace.

9.

Switch to SQL Profiler, and then click Run.

10.

Run Microsoft Dynamics SL or Microsoft Business Solutions - Solomon until you complete the event that you want to trace.

11.

Switch to SQL Profiler, click File, and then click Stop Trace.

Method 2

1.

Download the KB936578_SQL2000.tdf file to the desktop of the computer that is running SQL Server 2000. The following file is available for download from the Microsoft Dynamics File Exchange Server:

KB936578_SQL2000.tdf

Release Date: May 18, 2007

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

2.

Click Start, point to All Programs, point to Microsoft SQL Server, and then click Profiler.

3.

On the File menu, point to New, and then click Trace.

4.

Connect to the server that hosts the Microsoft Dynamics SL databases or the Microsoft Business Solutions - Solomon databases.

5.

In the Use the follow trace template section, click the folder button next to the Template file name box.

6.

In the Look in box, click Desktop, click KB936578_SQL2000.tdf, and then click Open.

7.

On the Filters tab, expand HostName in the Trace event criteria box.

8.

Expand Like, type the name of the appropriate Microsoft Dynamics SL client computer or of the appropriate Microsoft Business Solutions - Solomon client computer, and then click Run.

9.

Click File, and then click Pause Trace.

10.

Start Microsoft Dynamics SL or Microsoft Business Solutions - Solomon on the client computer. Run the program to the point before the event that you want to trace.

11.

Switch to SQL Profiler, and then click Run.

12.

Run Microsoft Dynamics SL or Microsoft Business Solutions - Solomon until you complete the event that you want to trace.

13.

Switch to SQL Profiler, click File, and then click Stop Trace.

Method 3

1.

Determine the DBID of the database in which you want to trace the events. To do this, follow these steps:

a.

Start SQL Query Analyzer.

b.

Connect to the master database.

c.

Run the following statement.

Select DBID, name from sysdatabases

d.

In the Results pane, locate the name of the appropriate database, and then note the corresponding DBID value.

2.

Download the KB936578_SQL2000.tdf file to the desktop of the computer that is running SQL Server 2000. The following file is available for download from the Microsoft Dynamics File Exchange Server:

KB936578_SQL2000.tdf

Release Date: May 18, 2007

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

3.

Click Start, point to All Programs, point to Microsoft SQL Server, and then click Profiler.

4.

On the File menu, point to New, and then click Trace.

5.

Connect to the server that hosts the Microsoft Dynamics SL databases or the Microsoft Business Solutions - Solomon databases.

6.

In the Use the follow trace template section, click the folder icon next to the Template file name box.

7.

In the Look in box, click Desktop, click KB936578_SQL2000.tdf, and then click Open.

8.

On the Filters tab, expand DBID in the Trace event criteria box.

9.

Expand Equals, type the DBID value that you noted in step 1d, and then click Run.

10.

Click File, and then click Pause Trace.

11.

Start Microsoft Dynamics SL or Microsoft Business Solutions - Solomon, and then log on to the appropriate database. Run the program to the point before the event that you want to trace.

12.

Switch to SQL Profiler, and then click Run.

13.

Run Microsoft Dynamics SL or Microsoft Business Solutions - Solomon until you complete the event that you want to trace.

14.

Switch to SQL Profiler, click File, and then click Stop Trace.

 

For SQL Server 2005 (KB 925033)

To use SQL Profiler in SQL Server 2005 to trace database events in Microsoft Dynamics SL, follow these steps:

1.

Download, and then save the SQL2005.tdf file on the desktop of the computer that is running SQL Server 2005.

The following file is available for download from the Microsoft Dynamics File Exchange Server:

KB925033_SQL2005.tdf

Release Date: May 3, 2007

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

2.

Double-click the KB925033_SQL2005.tdf file, and then click OK when you receive the following message:

SQL Server Profiler - File C:\Documents and Setting\username\Desktop\DynamicsSL2005.tdf was imported successfully

3.

On the File menu, click New Trace.

4.

Connect to the server that is hosting the Microsoft Dynamics SL databases.

5.

On the General tab, click the Use the template: drop-down box, click to select KB925033_SQL2005 (user), and then click Run.

6.

Click File, and then click Pause Trace.

7.

Start Microsoft Dynamics SL. Run Microsoft Dynamics SL to the point before the event that you want to trace.

8.

Switch to SQL Profiler, click File, and then click Run Trace.

9.

Run Microsoft Dynamics SL until you complete the event that you want to trace.

10.

Switch to SQL Profiler, click File, and then click Stop Trace.

Note The trace results can be viewed on screen. The trace results can also be saved to a file. The file can then be sent to technical support for review.

 

This concludes the issues and questions tracked during the Existing Customer Roadshow Events from SL participants.  We thank you for your participation and encourage you to submit and vote for enhancements that will make your job easier!