|
|
|
CRM Industry - CRM Best Practices -
Tried and True after 15 Years
As reported in a recent CRM national
publication, the CRM technology driven industry, as we know it, is
about 15 years old. Many organizations have been able to evolve their simple
contact management applications to more robust and scalable CRM
solutions with feedback, real time interactions and analytical
capabilities. CRM
has evolved over the years from supporting the sales, marketing and
service staff only to providing all organization staff with a full
view of all customer interactions. Everyone in an organization can
now be focused on working with and driving business with the
customer. CRM
implementations today are also focused on business process and
workflow for driving staff productivity and profits.
So, what are the
Best Practices learned
over 15 years for a successful strategy to implement a CRM
application? [Read
More]
|
Submit your email address below
and stay up to date with the latest happenings, as well as useful Solomon tips!
| |
Plumbline
Solutions Announces Staff Expansion
Completing its first year of successful operations, local software consulting
service hires four technical support engineers and a marketing intern.
Findlay, Ohio – August 22, 2005 - Plumbline Solutions, Inc., has
announced that they have hired additional team members to keep up with a
rapidly-growing business demand. Since the formation of Plumbline Solutions last
summer, the software consulting services firm has been creating strong
relationships with new clients in Northwest Ohio and across North America. The
growth represents an expanding market presence and positive reputation for
Plumbline with individual corporations, which include Microsoft Corporation and
its world-wide Partners. The expansion of staff will enable Plumbline to offer
additional technical support and other highly sought-after skills in software
design, development, and testing. The new Technical Support engineers will
primarily provide technical assistance via the phone or e-mail to users of
Microsoft Business Solutions–Solomon products.
According to company president, Eric Kurjan, this expansion marks a key
milestone as the company reaches its one-year anniversary. “It was just a year
ago when we were working diligently to retain high-tech jobs in Findlay and
Northwest Ohio after Microsoft’s departure from the area.. The good news is we
were able to retain that group of tenured, talented team members. Our growth and
hiring plans can be directly attributed to the excellent work this team has
delivered to customers and the continued demand for our services. The Team has
provided world-class software consulting design, development, and support
services from a Findlay, Ohio address. We are thankful for the trust and
commitment from many local client firms who, like us, believe that we should
keep the jobs and dollars in Findlay and Northwest Ohio.”
The new additions to the Technical Support team include Christopher Kelbley,
Derek Schroeder, Stefanie Binkley, and Ryan Elliot.
Christopher Kelbley of Tiffin, Ohio graduated from Bowling Green State
University with a Bachelor of Science in Computer Science. He is working to
complete his Master of Business Administration from Tiffin University.
Derek Schroeder of Kalida, Ohio comes to Plumbline with a degree in Computer
Science and Technology Management from the University of Findlay. Derek’s
previous professional experience includes Support Services technician at the
University of Findlay in the office of Information Technology Services, and most
recently, as a College of Medicine Information Systems/Student Educational
Services/ PDA and Mobile Solutions systems specialist at The Ohio State
University Medical Center.
Stefanie Binkley of Bowling Green, Ohio brings a Bachelor of Science degree in
Computer Information Services from Olivet Nazarene University in Kankakee,
Illinois. Stefanie also has an Associate of Arts degree in Liberal Arts from
Kankakee Community College.
Ryan Elliot has also joined the team. Ryan comes from Columbus, Ohio and holds a
Masters in Business Administration with an emphasis on Organizational Leadership
and is a graduate of the University of Findlay with a Bachelor of Science in
Computer Science and Technology Management.
Entering the Marketing department is Adam Lauth. Adam is currently a senior at
the University of Findlay. He is majoring in Marketing and Business
Administration, with a minor in Operations and Logistics.
###
About Plumbline Solutions
Plumbline Solutions is a full-service software consulting firm providing design,
development, application support, and consulting expertise on software products,
tools, technologies, and platforms. Plumbline Solutions is based in Findlay,
Ohio and has 75+ employees, a majority of whom previously worked for Microsoft
Corporation.
Further information, contact Eric Kurjan, ekurjan@plumblinesolutions.com, 419
421-0270, x110.
|
Plumbline Solutions © 2005. 